Facilitation Skills for Human Resource Professionals

Course Description

Most HR professionals see their role as business partners with a shared responsibility for meeting business needs and as organisational facilitators of change. This partnering role often requires the essential skills of facilitation. This workshop will assist HR professionals to be proactive, intentional and goal oriented in group settings. It will encourage them to help their teams to focus on the right problems, implement beneficial changes, and positively impact their organisation and the way it does business.


Training Objectives

Having completed the training participants will:

• Understand how their communication style can impact on the meeting effectiveness
• Use active listening and effective questioning to generate realistic solutions to a variety of problems
• Conduct productive team meetings
• Encourage participatory decision making and enhance ownership of issues
• Manage inappropriate behaviour
• Recognise that disagreement is not always negative

The role of the facilitator

Preparing for success
The important of impartiality
Getting the session started
Focussing the group

Facilitators Toolkit

Ground rules
Active agreement
Note taking
Mood watcher
Tension breakers

Group Dynamics

Dysfunction as a symptom not a root cause
Managing dysfunction
Conscious prevention
Early detection of conflict
Conflict as a valuable tool
Building consensus

Information gathering

Using new voices
Using visual aids
The value of the flip charts
Affect of room layout
Debate or dialogue


Were the objectives met
What progress was made
What to do with items not addressed
Confirming commitment to decisions
Assigning responsibility for possible action lists


What was accomplished?
Are there tangible results


Next Steps


Meet with stakeholders or meeting sponsors to review areas for improvement

Facilitating at meetings

Why do meetings need facilitators
Dominators and repeaters
Gender issues in meetings and groups
Who is heard and why?
Actions and delegations
Identifying the weight of the actions