Facilitation Skills for IT Staff

Course Description

This course will provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or `run` meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end-users and IT people are meeting to discuss major projects. The course involves participants working on processes and procedures that result in succesful meeting facilitation through the use of group and individual activities, exercises, formal inputs etc.


Participants will generally be in a management or supervisory role or be charged with managing groups either in meetings or other scenarios.

What is facilitation?

Distinguish between facilitation and other roles and activities<BR>Define Facilitation<BR>Consider how Facilitation skills support events such as meetings, quality circles<BR>Distinguish between People, Task and Process<BR>Describe the key skills for a Facilitator<BR>

Preparation for Facilitation

Working with the meeting `owner`<BR>Allocating roles<BR>Deciding on timings, agenda, participants<BR>Pre-reading and thinking pointers<BR>

What does a Faciltator need to know?

Stages in group interaction<BR>Skills required from a facilitator<BR>Assessing your preferred facilitation style<BR>

Communication Skills

Spotting Behaviours<BR>Communication styles using NLP information<BR>Active listening<BR>Questioning techniques<BR>

Observation Skills

Observation<BR>Recording<BR>Judging behaviours and reactions<BR>

Intervention Skills

When to intervene<BR>Frequency of process reviews<BR>Intervention by questioning<BR>Intervention by controlling individuals<BR>Intervention by time-keeping<BR>Intervention on process and procedures<BR>Intervention as an export<BR>

Handling Difficult Participants

Types of difficult participant<BR>How to handle these dificult people<BR>Using judgement<BR>Trusting in group dynamics<BR>Facilitation skills questionnaire<BR>